Which shipping couriers do you use?
Local Shipping (MY)
Parcels are shipped via DHL e-Commerce. All orders take 1-2 business days to process before it is shipped out. Postage is calculated according to weight and begins from RM4 (WM) / RM17 (EM). Please use our website and key in your order to get a more accurate quote.
Express shipping same day/next day delivery is available for Klang Valley & KL addresses via Lalamove. Please drop us a message or email with the address for a quote.
Lilin+Co is not responsible for any lost or damaged parcels during delivery.
To contact DHL customer service regarding status of parcel/missing parcel:
CS Hotline
+603 30992800 / +603-30992811
cs-ecom.my-dom@dhl.com
Self Pick Up (MY)
Self pick-up is now available only on Monday - Friday, 11am-6pm. Please place your order on the website and wait for a separate confirmation email to notify you that your order is ready for pick-up. Location for self-pick up is at PJ 51A.
Walk-in purchase
You may walk-in to purchase at our retail locations below:
PJ Showroom
Level 2, Lot 5, Jalan 51A/225A, Section 51A, Petaling Jaya
Monday - Friday, 11am-6pm.
APW Bangsar
Canvas Lot C-04B (next to Handmade Heroes)
Tuesday - Sunday, 11am - 8pm
Singapore Shipping
Parcels are shipped via Aramex. Postage is calculated according to weight.
International Shipping
International shipping is via Aramex/ Fedex. Please email us at hello@lilinandco.com to arrange for delivery.
Which payment methods do you accept?
We currently accept payment via iPay88 for MY and SG cards. This includes Grab Pay and Touch & Go e-wallet. For international orders, payment can be done via wise.com
Refunds
Should you change your mind about your purchase, refund is only via store credit.
Exchanges & Returns
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lilinandco.com.
Sale items (if applicable)
Only regular priced items may be refunded if applicable and according to our discretion, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lilinandco.com to await further instructions.
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a discount code for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the discount code to the gift giver.
Shipping
Shipping of returns will only be permitted with the concurrence of a representative of Modern Fragrance Studio PLT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
Broken item claims must be submitted with proof of photo within 7 days to us.